LIFESTYLE OR LEGACY? PT. 2: HOW TO LEAD A MULTI-MILLION-POUND BUSINESS

There are 50,000 recruitment agencies in the UK. The last thing the world needs is another one. To rise to the top, you need to bring something clever and genuinely different to the market, and have the balls and brains to make people believe it. 


Hopefully Part 1of this series will have given you exactly what you need to ask yourself honestly whether you’ve fallen into the lifestyle trap. But, if you’re wondering how you’re ever going to lead a multi-million-pound business, don’t worry – I’m not going to leave you high and dry.


In Part 2, we’re going to look at how you can get match-fit in order to not only survive, but thrive in the competitive world of recruitment. 


Be honest with yourself


As I hinted in my last piece, moving from lifestyle to legacy requires an honest appraisal of two things: your business, and you as its leader. 


Question yourself in terms of your fitness to take the business forward:


Are you inspirational? Can you tell a good story? Are you truly believable? Are you consistent? You might have been a top fee-earner in your old job, but that only makes you a good recruiter. A good leaderis always on and they do unselfish work for others to reach a common goal. After all, without a loyal team to lead, you will be lost.


Meanwhile, it’s crucial to make sure you’re not flogging a dead horse with the business idea itself.


What does your business stand for? What are your USPs? Are you doing anything genuinely clever or innovative? Spend some time noting this down so that you have clear answers to these questions. And when reading them back, if you can say ‘so what?’ to any of them, make a change or give up altogether.


Take strength from others


But don’t give up. The journey ahead may look like a mountain, but you won’t be climbing it alone. Take a look around you to understand how you can get help. Nobody is perfect, and no business model is without its flaws. The trick is understanding those flaws and surrounding yourself with people who can help you address them.


Part of this involves getting match-ready as a leader. Business coaches, mentors, networking… all of these can help you evolve from recruiter roots to become a well-rounded entrepreneur. But that doesn’t mean doing it all yourself… Leaders drive businesses by working onthem, not inthem. So learn to delegate, and fast.


Identify your genius – what is it that you are brilliant at? Identify this, and free up your time so you can focus solely on it. By empowering your team and outsourcing to experts – finance, marketing, and the like – every element of your business will benefit from nothing but the best expertise and closest attention. 


Recognise and prove a winning formula


When you recognise a winning formula, pile in with energy and resources to get the most from it. Understand where the gap is and make sure everything you think about or deliver is aligned with your value proposition. And, most importantly, make sure you can demonstrate exactly that: value.


If you’re all about customer service, are you measuring it with reviews? If you claim to deliver candidates in the top percentile, how do you prove it? Or perhaps yourpeople are the experts. In which case, how much training are you giving them, and how much exposure are you getting?


Put weight behind your concept and people will begin to believe and buy into the winning formula just as much as you do.


Don’t go stale


The thing about innovation is that it doesn’t stay innovative for long. You may have filled a gap in the market now, but how will you stay different as your competitors cotton on and catch up? To build and sustain a legacy, you need a dashboard to make decisions quickly – and the bravery to not just execute them, but to make a change if it goes wrong.


In theory, lots of things look like they will work, but look quite different in the cold light of day. So don’t persevere for the sake of it – it’s critical to make sure that the business can stand in its own right. If you keep having to prop it up, it will never survive and thrive.



As you grow, you might also reach your own limit to take the business forward. Don’t be frightened to employ someone higher than you. Some of the people in our network have employed CEOs over them in time, and their business has thanked them for it.


In recruitment, you never get to a million-pound business. It’s multi-million or nothing. If you hit a vein of gold, that’s you set for life. That’s why it’s worth putting in the graft to go from lifestyle to legacy, but also why so few leaders and businesses actually reach their potential. It’s survival of the fittest at its finest.

An aerial view of a city with lots of buildings and a blue sky with clouds.
September 23, 2024
This is Part 1 of three parts: Part 2: How to lead Multi-million pound business… Part 3: Keeping Momentum… People often ask me how to succeed in recruitment; how they can reach the golden horizon at the end of a £10m exit strategy. That’s everyone’s goal, though. The question I’m often asking in my head is: “Are they serious?” Most of the time a recruiter has parachuted into their business without the vaguest idea of how it should be managed. By the time they realise they’ve landed far from their target, they’re stuck in a lifestyle earner. And you know what? Most people are happy to have a lifestyle business. At least that’s what they tell themselves. I see a lot of bravery and potential that may be squandered for comfort. Personally, I’d rather leave a legacy. I’d rather build a huge company where my passion shines through. Deep down – whether you’re starting out on your own or have been active for a number of years – the same feelings will reside in you too. So join me for a new, three-part series on taking a lifestyle business much further than a cosy pay cheque. In part one, I’ll explain what I mean by this, and how you can prepare to leap over anything holding you back. Falling into the ‘settling down’ trap Ah, the rags-to-riches story… It holds sway over so many young recruiters. They’ve worked somewhere as top biller, and done well out of it. They’ve seen their boss trot happily to the bank, having secured tens of thousands in take-home pay each month. The problem? They have gumption, but are lacking the skills to be an entrepreneur straight out of the gate. I like their style, but fear for their leadership credentials. Let me hit you with a few stats – such as the fact that only 1% of owners leave their recruitment business with any meaningful financial gain. 50% of recruitment startups fall on their arse during their first year; 53% of those are in London. And finally, 67% of owners earn less than they did as top biller in their old firm. A knowledge gap tends to open up when a recruiter becomes enamoured with the idea of working for themselves. Unfortunately, they fall into it– the full cost of a desk, for example, is one of the things that gets buried in the momentum of their self-belief. Staff costs are more than basic pay. We’re talking hardware, rent, utilities, sick pay, holiday allowance… all the extra expenditure that typically ranges from £5,000-£8,000 a month. Rigour is another trait that goes missing. The majority of businesses I speak to don’t fully appreciate the value of a cash forecast. 11 out of 12 may not know when their VATs are due. They rely on an accountant or clued-up mate to handle their finances. Which isn’t good enough, right? BOOM – suddenly, plans for world domination have been held back. You’re trying to claw back money all of the time. Before you know it, you’re settling for a lifestyle business, not a legacy. How to break out and do more However, even if you have succumbed to the lifestyle trap, you are able to change. Like an alcoholic clearing his throat at an AA meeting, the first step to recovery is admitting you were wrong. My recent series on psychopathy in businessmay give you some tips for a fresh mindset. These articles speak about the importance of an unwavering focus on the culture you lead. Qualities such as strength, tenacity and perseverance will set you up to succeed – which may cut into more of your personal time than you’re used to. But that’s alright. If you reconcile yourself to doing more than ‘getting by’, your kids and partner will end up with an easier life in the long run. So my initial advice is to pluck up the courage to say, “I may need some help here.” Try to answer the following: What niche are you filling? The last thing the world needs is another all-comer recruitment firm that targets too many sectors at once? When’s the last time you upgraded your technology, to make processes or lead generation easier? How are you making your voice heard? And is it being taken seriously? Perhaps it’s time to rethink your marketing if not. What allows you to measure and forecast growth? Track invoice collection timelines, the number of interviews you lock down, or where staff are being held up internally; chances are you’ll be lacking a key metric. Defining your story so far is critical to changing its outcome. Imagine you’re a stranger – someone who’s never heard of your company. Convince yourself why the brand exists. Play devil’s advocate, and challenge old assumptions. Speak to other recruiters (the successful ones) and ask them to pitch their business to you. Listen to their story. Then distil your value in a similar, relatable package of qualities and specialisms. Like Mike Tyson said, “Everyone has a plan until they get punched in the mouth.” When you know what’s coming, by having a support network and a full picture of your business, you’ll take fewer punches. That’s what we do within my community of recruitment leaders – we share ideas and help one another achieve our goals. I can show you a way into the legacy you deserve. Look out for my second blog, which will tell you how a better form of leadership can be achieved! After all, there’s never been a sounder time than right now to earn big from the recruitment industry… 
An aerial view of a busy city street surrounded by tall buildings.
September 23, 2024
Everyone knows what an elevator pitch is. But does your recruitment business have one that’s meaningful? One that you’re proud of? One that anyone knows or uses? A lot of businesses talk about developing their ‘stories’. All try to define themselves through a commitment to the three core things: Clients Candidates Staff But these aren’t what makes you famous. Fame comes from the unique ‘what’, ‘why’ and/or ‘how’ of your business. You can’t expect any of the above without making a positive impact on your clients, candidates or employees. So, let’s break down what actually gives your elevator pitch enough impact to warrant attention, inside and out. Get industry recognition Want more clients? You need to start building your brand narrative. Ask yourself “what do we want businesses to choose us for?” Whether that’s: A unique product suite that is genuinely different A service to candidates that others haven’t considered, in order to deliver a unique talent pool A pricing model that shares the risk of talent acquisition These are the factors that draw in high-value clients, and they can be promoted through the messaging and marketing work you do in parallel. Once you’ve identified what you want to be famous for, the steps you need to get there will follow. Focus is the key to fame. It’s important to be bloody-minded as a business owner and vow not to step outside of your core market. Being niche is a killer part of the strategy towards getting known, so ignore the temptation to deviate. Every time you move away from your specialism, you’re breaking an invisible chain of the process – usually setting you back 2, 4 weeks or more. And the result? You’ll only be seen as a jack of all trades and master of none by clients. This will waterfall down to candidates and employees. #Dangerous! Establish internal values Once you’ve chosen what you want to be famous for (and ultimately specialise in), you need to decide why candidates or employees want to work with you. Whether that’s: Largest reach in terms of job opportunities Sexiest career path for the ambitious Best network in your industry, making scaling easy Once you’ve firmed up the ‘selling points’ of your rec business, develop a strategy to start applying it across the board. Just having a member of staff ping some posts out isn’t enough to get you known for anything. Publishing ‘jobs of the day’ or pictures of you and your team ‘bonding’ (getting drunk) isn’t a campaign. Establish a grown-up marketing strategy – one that incorporates the best methods to push your knowledge, ability, products and reach, but also your values and employee appeal. See how it’s done To be famous, you need to learn how to take your narrative and truly influence sentiment in your space. This is what will help you define and refine the 11-second pitch that willget you noticed. Be consistent in this. Your processes, message, tone of voice and positioning must all remain the same to build trust and rapport. If what you’re saying and doing don’t match up, why should anyone care? A great example is RDLC . We’re famous for giving great people great ideas and inspiration, and helping them innovate. It’s also synonymous with making running a business fun and rewarding.