IN-HOUSE RECRUITMENT IS DEAD. LONG LIVE OUTSOURCED IN-HOUSE

Recruitment’s No1 Rated Advisor, Award winning NED, Founder RDLC & RecCeleRated, Accurately opinionated champion of the Recruitment Sector. Passionate advocate of innovation & change. Tennis, Golf & Laughing


I’m a recruiter at heart. So, I fully endorse any and all methods that result in clients attracting, hiring and retaining talent as and when they need.


But the days are numbered for internal recruiters. Companies’ needs are changing, and agency recruitment is having to evolve to match. Leaders are denouncing relics of the past and embracing a method of recruitment that scales with business objectives.

That method is outsourced in-house. And it’s leaving in-house recruitment in the dust.


The trouble with in-house


In-house recruiters are typically burned-out employees who, frankly, didn’t cut it in the agency world. Barely pitching for one role at a time, these recruiters struggle to compare against the companies that scale the whole market. Their inability to recognise the movers and shakers, or emerging technologies that affect roles, prevents them from being totally effective.


The process of attracting people for a single organisation, where the role is standard (most are) and the organisation is run-of-the-mill, is hardly revolutionary work. That’s why in-house methods are (in the main) mediocre. I mean, sending InMails to people they don’t know on LinkedIn professing to have the best possible new opportunity for them… c’mon.


This is common though! Over the last decade, a wave of companies attempted to build in-house teams. Despite thinking they could cut costs, the market tightened, drying up available talent for key hires and restoring the need for talent acquisition partners.


Why agencies are evolving


Since agencies redefined what recruitment meant, businesses wanted more. Most of the companies I work with now used to be recruitment agencies but have since transformed into talent solutions providers. In-house recruiters simply can’t match their impressive portfolio of products and services. 


The traditional agency model is evolving and diversifying – to cater to businesses with high-volume recruitment plans, for example, and address an ever-widening skills gap. Consequently, key hires know their cost. Exhausted internal recruiters are clueless when it comes to what lures these guys in, leaving businesses with subpar solutions. 


So in came outsourced in-house. This new kid on the block acts as a welcome middle ground, offering businesses an agency recruiter to work on-site (or remotely if preferred) for a few days a week.


Establishing the middle ground


With this method, recruiters tap into the resources, functionality, drivers and management of a recruitment business while being coached daily on how to attract more clients.


Forget holiday pay, or the nightmare of employees taking annual leave in the middle of a project. With hiring costs soaring (and rightly so) too, the need for enterprises to embrace agency innovation in the shape of new solutions and products just makes economic sense. Hiring a journeyman professing to be a superhero recruiter does not (why else would they give up the dream and take a salary, however inflated it might be?). Now it can cost anything from £10k to £20k for one person to be the resourcing agent and place 2-6 people every month!


But it isn’t just money. Businesses that rely on outsourced in-house are “buying the time” of a specialist – including the use of their latest tools, methods and reach. It delivers the desired outcome, whether through a nurtured relationship with a significant talent pool or wealth of services including Statement of Work projects or even employer branding.



This efficient and proven approach is what solidifies the benefits of aligning with a professional and accountable partner. The choice to outsource in-house has never been more compelling.

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September 23, 2024
This is Part 1 of three parts: Part 2: How to lead Multi-million pound business… Part 3: Keeping Momentum… People often ask me how to succeed in recruitment; how they can reach the golden horizon at the end of a £10m exit strategy. That’s everyone’s goal, though. The question I’m often asking in my head is: “Are they serious?” Most of the time a recruiter has parachuted into their business without the vaguest idea of how it should be managed. By the time they realise they’ve landed far from their target, they’re stuck in a lifestyle earner. And you know what? Most people are happy to have a lifestyle business. At least that’s what they tell themselves. I see a lot of bravery and potential that may be squandered for comfort. Personally, I’d rather leave a legacy. I’d rather build a huge company where my passion shines through. Deep down – whether you’re starting out on your own or have been active for a number of years – the same feelings will reside in you too. So join me for a new, three-part series on taking a lifestyle business much further than a cosy pay cheque. In part one, I’ll explain what I mean by this, and how you can prepare to leap over anything holding you back. Falling into the ‘settling down’ trap Ah, the rags-to-riches story… It holds sway over so many young recruiters. They’ve worked somewhere as top biller, and done well out of it. They’ve seen their boss trot happily to the bank, having secured tens of thousands in take-home pay each month. The problem? They have gumption, but are lacking the skills to be an entrepreneur straight out of the gate. I like their style, but fear for their leadership credentials. Let me hit you with a few stats – such as the fact that only 1% of owners leave their recruitment business with any meaningful financial gain. 50% of recruitment startups fall on their arse during their first year; 53% of those are in London. And finally, 67% of owners earn less than they did as top biller in their old firm. A knowledge gap tends to open up when a recruiter becomes enamoured with the idea of working for themselves. Unfortunately, they fall into it– the full cost of a desk, for example, is one of the things that gets buried in the momentum of their self-belief. Staff costs are more than basic pay. We’re talking hardware, rent, utilities, sick pay, holiday allowance… all the extra expenditure that typically ranges from £5,000-£8,000 a month. Rigour is another trait that goes missing. The majority of businesses I speak to don’t fully appreciate the value of a cash forecast. 11 out of 12 may not know when their VATs are due. They rely on an accountant or clued-up mate to handle their finances. Which isn’t good enough, right? BOOM – suddenly, plans for world domination have been held back. You’re trying to claw back money all of the time. Before you know it, you’re settling for a lifestyle business, not a legacy. How to break out and do more However, even if you have succumbed to the lifestyle trap, you are able to change. Like an alcoholic clearing his throat at an AA meeting, the first step to recovery is admitting you were wrong. My recent series on psychopathy in businessmay give you some tips for a fresh mindset. These articles speak about the importance of an unwavering focus on the culture you lead. Qualities such as strength, tenacity and perseverance will set you up to succeed – which may cut into more of your personal time than you’re used to. But that’s alright. If you reconcile yourself to doing more than ‘getting by’, your kids and partner will end up with an easier life in the long run. So my initial advice is to pluck up the courage to say, “I may need some help here.” Try to answer the following: What niche are you filling? The last thing the world needs is another all-comer recruitment firm that targets too many sectors at once? When’s the last time you upgraded your technology, to make processes or lead generation easier? How are you making your voice heard? And is it being taken seriously? Perhaps it’s time to rethink your marketing if not. What allows you to measure and forecast growth? Track invoice collection timelines, the number of interviews you lock down, or where staff are being held up internally; chances are you’ll be lacking a key metric. Defining your story so far is critical to changing its outcome. Imagine you’re a stranger – someone who’s never heard of your company. Convince yourself why the brand exists. Play devil’s advocate, and challenge old assumptions. Speak to other recruiters (the successful ones) and ask them to pitch their business to you. Listen to their story. Then distil your value in a similar, relatable package of qualities and specialisms. Like Mike Tyson said, “Everyone has a plan until they get punched in the mouth.” When you know what’s coming, by having a support network and a full picture of your business, you’ll take fewer punches. That’s what we do within my community of recruitment leaders – we share ideas and help one another achieve our goals. I can show you a way into the legacy you deserve. Look out for my second blog, which will tell you how a better form of leadership can be achieved! After all, there’s never been a sounder time than right now to earn big from the recruitment industry… 
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September 23, 2024
Everyone knows what an elevator pitch is. But does your recruitment business have one that’s meaningful? One that you’re proud of? One that anyone knows or uses? A lot of businesses talk about developing their ‘stories’. All try to define themselves through a commitment to the three core things: Clients Candidates Staff But these aren’t what makes you famous. Fame comes from the unique ‘what’, ‘why’ and/or ‘how’ of your business. You can’t expect any of the above without making a positive impact on your clients, candidates or employees. So, let’s break down what actually gives your elevator pitch enough impact to warrant attention, inside and out. Get industry recognition Want more clients? You need to start building your brand narrative. Ask yourself “what do we want businesses to choose us for?” Whether that’s: A unique product suite that is genuinely different A service to candidates that others haven’t considered, in order to deliver a unique talent pool A pricing model that shares the risk of talent acquisition These are the factors that draw in high-value clients, and they can be promoted through the messaging and marketing work you do in parallel. Once you’ve identified what you want to be famous for, the steps you need to get there will follow. Focus is the key to fame. It’s important to be bloody-minded as a business owner and vow not to step outside of your core market. Being niche is a killer part of the strategy towards getting known, so ignore the temptation to deviate. Every time you move away from your specialism, you’re breaking an invisible chain of the process – usually setting you back 2, 4 weeks or more. And the result? You’ll only be seen as a jack of all trades and master of none by clients. This will waterfall down to candidates and employees. #Dangerous! Establish internal values Once you’ve chosen what you want to be famous for (and ultimately specialise in), you need to decide why candidates or employees want to work with you. Whether that’s: Largest reach in terms of job opportunities Sexiest career path for the ambitious Best network in your industry, making scaling easy Once you’ve firmed up the ‘selling points’ of your rec business, develop a strategy to start applying it across the board. Just having a member of staff ping some posts out isn’t enough to get you known for anything. Publishing ‘jobs of the day’ or pictures of you and your team ‘bonding’ (getting drunk) isn’t a campaign. Establish a grown-up marketing strategy – one that incorporates the best methods to push your knowledge, ability, products and reach, but also your values and employee appeal. See how it’s done To be famous, you need to learn how to take your narrative and truly influence sentiment in your space. This is what will help you define and refine the 11-second pitch that willget you noticed. Be consistent in this. Your processes, message, tone of voice and positioning must all remain the same to build trust and rapport. If what you’re saying and doing don’t match up, why should anyone care? A great example is RDLC . We’re famous for giving great people great ideas and inspiration, and helping them innovate. It’s also synonymous with making running a business fun and rewarding.