Are You Bounce Back ready?

Without trivialising what has happened; the effects, the pain, loss and impact on so many families, what happens from now business-wise is really exciting.


So please forgive me… I want to focus on the economic opportunities, the business #BounceBack and how you can maximise upon the hand you are dealt here today!


Remember there will be recruitment businesses that just won’t make it through this… the “circle of business life” is ever turning. These will be the companies that aren’t aligned to smart innovation: Productising – Outcome-Based Solutions – Outsourced in House – Market Places etc. But more than this it’s the gaps…


#MindTheGap
There are gaps in the skill set of many recruitment business leaders as so many started up without having leadership coaching, business finance experience or planning knowledge. This doesn’t have such an impact when the market is doing the heavy lifting and flattering performance but when things go south and “speccing a CV” generates nothing more than swear words, but that’s all you know, what do you do?


Please note… This is not the real opportunity the bounce affords you; this is the scraps on the floor!


  1. Here are a few nudges in the right direction:
    Look at your people as closely as you looked at your P&L as lockdown started – you CAN do more business with fewer people, then raise the bar and build upon that new model. There are many brilliant businesses that cull the bottom 10% of staff annually and potentially it’s time recruitment did the same. Recruitment is a fantastic career choice and folks should fight to be one of the Top Guns in our sector!
  2. Adapt to a new normal! Working from home is a privilege not a right; it’s something which should be earned, so enable it but don’t give it away because most savvy people think it’s riddled with short-termist failure. Staff can work from home, but Billing Managers can’t, even I couldn’t sell that pup!
  3. There is a movement that argues the improved business “conversions” are due to people being able to focus more at home without the distractions of grafting in an open office environment. Hmmm, fewer distractions at home, really? Regardless, it’s a great learn so a quiet space in the office is a smart idea potentially – this is an idea I would incorporate. Stand up desks to sell, sit down space to resource.
  4. Some people are suggesting we look backwards to be better at going forward, what drivel! This is a unique moment in time (MIT) so don’t use the playbook for an entirely different game because it’s the wrong one. We need to write a new playbook for the now! The playing field has been levelled, you can re-invent your business and you should. In fact, you should have done it already! “Recruitment” is dead, as a word. Drive as fast and as hard as you can to become a true consultancy and become comfortable with change because it’s not going to stop! Get paid for your efforts, not just results!
  5. Nothing is ever as bad as you expect it to be! Plan for the end of days but then leave it alone and go make some money! We talk a lot about working on your business, not in it, however, working in your business right now is super smart! Work with the RDLC to help short cut the finance, forecasting and people pieces so that you can get back under the skin of your business to look at how you can evolve to be the brand you need or want to be (we will help to get you there too!)
  6. Once you have stabled the ship, look at efficiencies. This can be made really easy, for example on pain of death (commissions) people need to comply with all of your compliance and systems including but not limited to updating the CRM perfectly. You need to know where you make your money – especially now. Here’s a benchmark for free – 90% vacancy to deal ratio if retained or exclusive, 45% if you get a minimal Unfair Advantage and only 7% if they are passive contingent opportunities (so don’t do that stuff ever again) you are welcome…

So, drive solution selling and walk away from jobs other Networks members would say yes to! I read recently that James Osborne thinks profit is not the goal = BS, of course it is otherwise what’s the point?!


  • Build solutions that answer meaningful problems
  • Price these appropriately
  • Get paid for your effort
  • Be economically agile
  • Profit is the only measure that truly matters. Growth is brilliant, market share is important, turnover we know is vanity and a pointless measure but if it’s not about profits what is the point? Maybe TRN is a charity? Someone ask.


7. Get at it… Change your stars, take your messages to the market and don’t wait until Rishi says UK PLC is doing better to give it a “good old college try”. The planets are constantly shifting and almost never aligned so gird your loins and be braver. Get the gang back and work this out together! To those people in your team who have demonstrated lockdown that aren’t right for this fresh fight, say “bye-bye” and move on (do them a favour and exit them ASAP so they can get a head start before there are lots of also-rans on the market!) take the KPI’s and or preferably drivers up to a max and make things happen! Make your future, don’t be a victim of someone else’s bolder ambition.


8. Be a gain, not a drain… Bring fresh ideas, energy, creativity and help everyone around you build their skills and confidence during this pre-bounce time. Expect this to be reciprocal across the team and from everyone, from you the CEO, to the newest hire! Anyone. ANYONE who doesn’t muck in and do what’s required – sack at will! Zero tolerance in your #Tribe


9. During these times there will be winners and losers… It’s a choice! If you want to win you can… You seldom get such a golden opportunity to gain market share. So, take it on at full speed or be a victim. I hope that is clear enough! Seek out support and ideas and don’t lose market share just because you were too proud to ask for input! Build your network out, find peers who share your values and share with them. The RDLC is designed to do this for you – we would love to help put your business on steroids – here if you need us.

An aerial view of a city with lots of buildings and a blue sky with clouds.
September 23, 2024
This is Part 1 of three parts: Part 2: How to lead Multi-million pound business… Part 3: Keeping Momentum… People often ask me how to succeed in recruitment; how they can reach the golden horizon at the end of a £10m exit strategy. That’s everyone’s goal, though. The question I’m often asking in my head is: “Are they serious?” Most of the time a recruiter has parachuted into their business without the vaguest idea of how it should be managed. By the time they realise they’ve landed far from their target, they’re stuck in a lifestyle earner. And you know what? Most people are happy to have a lifestyle business. At least that’s what they tell themselves. I see a lot of bravery and potential that may be squandered for comfort. Personally, I’d rather leave a legacy. I’d rather build a huge company where my passion shines through. Deep down – whether you’re starting out on your own or have been active for a number of years – the same feelings will reside in you too. So join me for a new, three-part series on taking a lifestyle business much further than a cosy pay cheque. In part one, I’ll explain what I mean by this, and how you can prepare to leap over anything holding you back. Falling into the ‘settling down’ trap Ah, the rags-to-riches story… It holds sway over so many young recruiters. They’ve worked somewhere as top biller, and done well out of it. They’ve seen their boss trot happily to the bank, having secured tens of thousands in take-home pay each month. The problem? They have gumption, but are lacking the skills to be an entrepreneur straight out of the gate. I like their style, but fear for their leadership credentials. Let me hit you with a few stats – such as the fact that only 1% of owners leave their recruitment business with any meaningful financial gain. 50% of recruitment startups fall on their arse during their first year; 53% of those are in London. And finally, 67% of owners earn less than they did as top biller in their old firm. A knowledge gap tends to open up when a recruiter becomes enamoured with the idea of working for themselves. Unfortunately, they fall into it– the full cost of a desk, for example, is one of the things that gets buried in the momentum of their self-belief. Staff costs are more than basic pay. We’re talking hardware, rent, utilities, sick pay, holiday allowance… all the extra expenditure that typically ranges from £5,000-£8,000 a month. Rigour is another trait that goes missing. The majority of businesses I speak to don’t fully appreciate the value of a cash forecast. 11 out of 12 may not know when their VATs are due. They rely on an accountant or clued-up mate to handle their finances. Which isn’t good enough, right? BOOM – suddenly, plans for world domination have been held back. You’re trying to claw back money all of the time. Before you know it, you’re settling for a lifestyle business, not a legacy. How to break out and do more However, even if you have succumbed to the lifestyle trap, you are able to change. Like an alcoholic clearing his throat at an AA meeting, the first step to recovery is admitting you were wrong. My recent series on psychopathy in businessmay give you some tips for a fresh mindset. These articles speak about the importance of an unwavering focus on the culture you lead. Qualities such as strength, tenacity and perseverance will set you up to succeed – which may cut into more of your personal time than you’re used to. But that’s alright. If you reconcile yourself to doing more than ‘getting by’, your kids and partner will end up with an easier life in the long run. So my initial advice is to pluck up the courage to say, “I may need some help here.” Try to answer the following: What niche are you filling? The last thing the world needs is another all-comer recruitment firm that targets too many sectors at once? When’s the last time you upgraded your technology, to make processes or lead generation easier? How are you making your voice heard? And is it being taken seriously? Perhaps it’s time to rethink your marketing if not. What allows you to measure and forecast growth? Track invoice collection timelines, the number of interviews you lock down, or where staff are being held up internally; chances are you’ll be lacking a key metric. Defining your story so far is critical to changing its outcome. Imagine you’re a stranger – someone who’s never heard of your company. Convince yourself why the brand exists. Play devil’s advocate, and challenge old assumptions. Speak to other recruiters (the successful ones) and ask them to pitch their business to you. Listen to their story. Then distil your value in a similar, relatable package of qualities and specialisms. Like Mike Tyson said, “Everyone has a plan until they get punched in the mouth.” When you know what’s coming, by having a support network and a full picture of your business, you’ll take fewer punches. That’s what we do within my community of recruitment leaders – we share ideas and help one another achieve our goals. I can show you a way into the legacy you deserve. Look out for my second blog, which will tell you how a better form of leadership can be achieved! After all, there’s never been a sounder time than right now to earn big from the recruitment industry… 
An aerial view of a busy city street surrounded by tall buildings.
September 23, 2024
Everyone knows what an elevator pitch is. But does your recruitment business have one that’s meaningful? One that you’re proud of? One that anyone knows or uses? A lot of businesses talk about developing their ‘stories’. All try to define themselves through a commitment to the three core things: Clients Candidates Staff But these aren’t what makes you famous. Fame comes from the unique ‘what’, ‘why’ and/or ‘how’ of your business. You can’t expect any of the above without making a positive impact on your clients, candidates or employees. So, let’s break down what actually gives your elevator pitch enough impact to warrant attention, inside and out. Get industry recognition Want more clients? You need to start building your brand narrative. Ask yourself “what do we want businesses to choose us for?” Whether that’s: A unique product suite that is genuinely different A service to candidates that others haven’t considered, in order to deliver a unique talent pool A pricing model that shares the risk of talent acquisition These are the factors that draw in high-value clients, and they can be promoted through the messaging and marketing work you do in parallel. Once you’ve identified what you want to be famous for, the steps you need to get there will follow. Focus is the key to fame. It’s important to be bloody-minded as a business owner and vow not to step outside of your core market. Being niche is a killer part of the strategy towards getting known, so ignore the temptation to deviate. Every time you move away from your specialism, you’re breaking an invisible chain of the process – usually setting you back 2, 4 weeks or more. And the result? You’ll only be seen as a jack of all trades and master of none by clients. This will waterfall down to candidates and employees. #Dangerous! Establish internal values Once you’ve chosen what you want to be famous for (and ultimately specialise in), you need to decide why candidates or employees want to work with you. Whether that’s: Largest reach in terms of job opportunities Sexiest career path for the ambitious Best network in your industry, making scaling easy Once you’ve firmed up the ‘selling points’ of your rec business, develop a strategy to start applying it across the board. Just having a member of staff ping some posts out isn’t enough to get you known for anything. Publishing ‘jobs of the day’ or pictures of you and your team ‘bonding’ (getting drunk) isn’t a campaign. Establish a grown-up marketing strategy – one that incorporates the best methods to push your knowledge, ability, products and reach, but also your values and employee appeal. See how it’s done To be famous, you need to learn how to take your narrative and truly influence sentiment in your space. This is what will help you define and refine the 11-second pitch that willget you noticed. Be consistent in this. Your processes, message, tone of voice and positioning must all remain the same to build trust and rapport. If what you’re saying and doing don’t match up, why should anyone care? A great example is RDLC . We’re famous for giving great people great ideas and inspiration, and helping them innovate. It’s also synonymous with making running a business fun and rewarding.